Why would an online beauty retailer consider parcel insurance?
I recently spoke to an online beauty supplier who’s been encountering a lot of issues with
I’ve ordered quite a few hair beauty products online in recent months. The issues that I encountered are that these are often slightly heavier, bulkier packages, due to the nature of the products. One package was quite badly externally damaged by the time it arrived, but the products itself were fine inside. However, the damage did cause some issues in transit because the courier firm had to patch up the parcel mid-journey.
Our office remains open and we are still shipping orders daily to the majority of locations. There may be slight delays in the delivery of some orders due to restrictions or delays in some countries. Our customers and employees health and well-being is our main priority so we are constantly monitoring the situation and following the guidance from the NHS and WHO. We have extended our processing time to 3 working days, although we will do our very best to get orders dispatched as soon as possible. Unfortunately we are unable to advise delivery dates for orders.
Royal Mail are still delivering to the UK, however some services may be delayed. For tracking please give it some time for the tracking information to be processed on the Royal Mail website.
Please use the link below for further information:
If the postal service is disrupted where you are please email us before placing an order so we can check if the couriers we use are delivering there. Please use the links below for more information on shipping to specific countries, these are updated daily.
The other issue that is regularly encountered in the beauty industry is that the average value of parcels can be relatively high. These are valuable goods and there is a thriving black market in stolen beauty items. So the question is how can you protect yourself from loss as a retailer?
You can get insurance from the courier firm but we’ve spoken to so many smaller retailers who’ve had some frustrating experiences of failed attempts to claim against insurance for unsuccessful deliveries. We know how little time you have to work through all of the admin to “prove the loss”.
Poor delivery experiences lead to bad reviews! And we business owners know that good reviews are the lifeline of our companies. 8 out of 10 customers won’t buy from a company with no reviews. Meanwhile, companies with happy customers and positive reviews experience a 22% increase in spending.
If you want to find out how to save your time and admin on parcel insurance head over to www.offcoursecover.com to find out more.